Have questions? Our multilingual team is available 24/5 through this contact form. Whether you need help getting started or resolving an issue, we respond, not a bot.
Fill out the form below and our team will get back to you within 24 hours.
Our customer support team is available 24 hours a day, 5 days a week during trading hours (Sunday 22:00 to Friday 22:00 GMT). You can reach us through our contact form.
Form submissions are typically answered within 24 hours during support hours (Sunday 22:00 to Friday 22:00 GMT). Urgent account matters are prioritized.
BCM Markets offers multilingual support across multiple languages including English, Spanish, Arabic, Portuguese, and Filipino. Our team strives to provide assistance in your preferred language for a better support experience.
You can submit a formal complaint through our Complaints Procedure, available in the Legal Documents section. Alternatively, email [email protected] with the subject line "Formal Complaint" and our compliance team will handle your case within the stated timeframes.
Yes, the BCM Markets client portal allows you to manage deposits, withdrawals, account settings, leverage adjustments, and document uploads independently. Most common account operations can be completed without contacting support.
This website is not directed at EU residents and falls outside the European and MiFID II regulatory framework. Please click below if you wish to continue to BCM Markets anyway.